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Consumer Reviews for the Nissan Rogue
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Infotainment hell !
Lauren L. Eatontown NJ, 06/11/2024
2024 Nissan Rogue Platinum 4dr SUV AWD (1.5L 3cyl Turbo CVT)
Two days after I purchased my brand new 2024 platinum Rogue I brought it back to the dealer and showed my salesman the blank screen. He said he hadn’t seen that before and randomly pushed buttons, kept turning the vehicle on and off until the infotainment screen finally turned on. He thought it was just a fluke because it was brand new and needed time to finish its programming sequence. … He convinces be it wouldn’t happen again… It continued to happen, and is still happening. I called all the customer service numbers and was told that they will investigate the issue and get back to me. In the mean time I continued to bring the car back to the dealership until I was finally told that “yes “ this is a known defect with the 2024 SL and Platinum versions of the Rogue. The service manager sort of apologized for making me run back and forth until their head engineer could see it happening, and confessed that there is no fix yet, the company is working on developing the software to fix this issue. They said this “fix” could happen any time via satellite, but they had no idea when this amazing fix via satellite would occur. The best part is that when the screen goes blank I have no access to any of the cameras and my side mirrors turn downward when I am trying to park or just back up my car ! I just received a call back from the Nissan powers that be and was told that this issue is not serious enough for them to do anything for me, and that the lemon law does not apply because although I have been back and forth to their service department many more than just three times, those visits don’t count because since there is no fix yet ,they technically haven’t tried to fix the issue three times. I was supposed to be happy that when “the fix” becomes available tomorrow, next month or years from now, they agree to fix this mysterious issue free of charge.
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