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Consumer Reviews for the Kia Telluride
Read recent reviews for the Kia Telluride
Bad Quality, Bad Service and the Warranty Stinks
David , 07/20/2023
2024 Kia Telluride SX-Prestige X-Line 4dr SUV AWD (3.8L 6cyl 8A)
We paid well over $50K for this vehicle. The first time that we took it to the TOUCHLESS car wash that we have been using for years, a piece of trim fell off when the blowers were drying it. Then Kia refused to repair it!
We literally had the car for about 2 weeks when the trim fell off. It was six weeks before the dealer had an available appointment. When we took it in, the service … rep called and told us that Kia wouldn't cover the damage, and to come get our car. She would not provide an explanation why it was not covered. We then opened a claim with Kia, which they said would be resolved within 48 hours. 48 hours later, we had heard nothing so we called. Customer rep said that our warranty case rep was unavailable, but that the claim had been denied because "it looks like you removed it yourself." Why would we do that?!?! She said the rep would call me. No one called. Instead, we received an email saying that our claim was "outside of the warranty."
In my opinion, they are building these things too hastily in an effort to meet demand, and the result is a bad product with no service to back it up. We bought this in part because every review said the Telluride was essentially a luxury vehicle at a much lower price point. We have learned the hard way that you get what you pay for, both in quality and service. STAY AWAY!!!
If we had to do it over, we'd either get a Toyota or Honda at this price point, or get an actual luxury car. Huge mistake.
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