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Consumer Reviews for the Jeep Grand Cherokee 4xe
Read recent reviews for the Jeep Grand Cherokee 4xe
Jeep produces a true luxury SUV
RDWhitaker, 08/22/2023
2023 Jeep Grand Cherokee 4xe Summit Reserve 4dr SUV 4WD (2.0L 4cyl Turbo gas/electric plug-in hybrid 8A)
I recently leased a 2023 Jeep Grand Cherokee Summit Reserve 4xe. I chose it for six reasons:
1. It has a comfortable interior that is also aesthetically stunning and very functional.
2. It boasts a wide range of advanced safety and driver assistance features.
3. The McIntosh sound system is hands down the best I have ever heard in a car.
4. It gets 25 miles of all-electric range — … which means that I do almost all of my daily driving on electric power. I’m buying a tank of gas about once every six or seven weeks.
5. I prefer SUVs because of the higher seating position for visibility, the flexibility for luggage and cargo, and four wheel drive for winters (it can snow heavily where I live).
6. Because of a loophole in the revised federal law covering eVehicle incentives, a lease of a Jeep PHEV still qualifies for a full $7500 capital cost reduction incentive.
Positives:
1. The infotainment system is easy to use and allows a remarkable degree of customization. Apple CarPlay works great, wirelessly, and the 10.1 inch screen is fully utilized and well-positioned.
2. The climate controls include physical buttons (including for seat heaters and the heated steering wheel).
3. The driver assistance functions all work well and can be customized.
4. The front seats are fabulously adjustable and the seat massage is highly configurable — and the front passenger seat gets all the same goodies as the driver’s seat.
5. The air suspension provides a smooth ride, but not floaty — even with 21 inch wheels. And the cabin is very quiet, even at highway speeds.
6. Virtually all the electronic controls and features work as described and are easy to figure out.
7. The interior screams refinement (which I realize is a contradiction in terms) and the ambient lighting is gorgeous, and adjustable.
8. The car accelerates like a demon, for an SUV. It is literally faster than the old Jeep Grand Cherokee with the Hemi.
9. There are a number of nice features that don’t get mentioned much in the literature, like automatic high beams, easy access features for the driver, two ports for usb drives holding music (nice for his-and-hers playlists) with both USB-A and USB-C ports, a 120 volt outlet in the rear seat, four zone climate control, remote start with automatic climate setting memory and window defrost and wiper de-icing (great for returning to the car in a commuter lot in the middle of Winter), and washers for the front and rear cameras.
Nits:
1. Shiny black plastic on the center stack. Lots of it. A really, really stupid design choice that looks nice in the showroom but immediately collects scratches and fingerprints when in use.
2. The only way to get the heads-up display is with a rare extra package that includes night vision, which is mostly an expensive toy unless you live in a rural area with lots of deer (where I’m told it is helpful). The heads up display should have been standard on this trim.
3. There is no wireless phone charger — one should be standard.
4. Also, a cargo security cover should have been standard. However, a good after-market version is available for a very reasonable price.
5. The Jeep handles like what it is — a big, heavy SUV — the European SUVs of the same size, like the BMW X5, handle noticeably better.
Bigger issues:
1. The transmission is not well matched with the engine (which is especially disappointing because the same eight speed transmission worked seamlessly with the Hemi). It jerks and pulls at low speed — accelerating from a standing start at a stoplight can be an annoying experience. The four cylinder turbo also whines while accelerating.
2. At the end of the day, you are still interacting with a Chrysler dealer for maintenance and repairs. Anyone who has experienced a Mercedes or BMW dealership will understand what I mean.
Bottom line — This Jeep, at this trim level, is soooo close to being a top-tier production luxury vehicle — it already rivals Mercedes, BMW and Audi SUVs in many respects. If Chrylser could address the nits, and the transmission, it would be a class-leading luxury car. As it is, and given that all cars have shortcomings, it is a great luxury SUV and competitive at its price. This last point is a sore spot for me — I have seen multiple professional reviews saying “It’s so expensive for a Jeep” — that’s definitely “badge snobbery.” This Jeep, in Summit Reserve trim, is as well-designed, well-featured, and as reliable (better than Mercedes and Audi, actually, if you look at the statistics) as the anointed “luxury brands.”
Update:
Now that I have owned the Jeep 4xe for several months, I thought I’d provide an update on my experience, both positive and negative:
1. The car has over all been a joy to own and drive. It is comfortable and quiet.
2. The new Jeep mobile app is a vast improvement over the old UConnect app.
3. Carplay stop working once, and I had to reset the system to get it to re-initialize, which erased all my preferences. I have not had a problem since, and Jeep at least made it easy to perform the reset.
4. One evening recently, a family member was driving the car and ran out of gas (long story). It happened near our home, so I went to assist, and learned three things:
• The 4xe does not behave like other cars when it runs out of gas, if it has already depleted its electric-only range. The dashboard lights up like a pinball machine, with warnings that multiple systems have failed — which is not true. This because when the engine doesn’t run, the car detects all sorts of resulting electrical faults when you press the Start button.
• The estimated “range to empty” is not even close to accurate when the tank is near empty. The car was reporting it still had 35 miles of gasoline range when it stalled.
• The Jeep “Assist” button and the alleged road service is worse than worthless. It is borderline criminal. When you press the “Assist” button, you don’t get connected - you get an infotainment screen asking you what service to connect you to — there are several choices, no clue as to which is the right one, and the whole process only works if the ignition switch is in the “accessory” or “run” status. Then, when you finally figure it out, you get connected to an automated system that asks if you want to buy a subscription to the service you are already subscribed to. Eventually, through perseverance, you get to a live person — who is very clearly sitting somewhere in India and barely speaks English. You are told that “Dispatch” is “seeking to find a provider in your area” and you will be notified when they do. When you hear nothing for 45 minutes and call back, they tell you “Dispatch” is still looking to find a provider – to be clear, not that someone is on the way but it will be a while (which I could understand), but that they are still looking to find somebody at all. Bear in mind this all happened in a Western suburb of Chicago at 9 PM, amid a concentrated population of several million people. There were at least ten 24-hour towing and road service companies within 10 miles of the car’s location (I checked later). When the local police stopped to check on us and offered to help (thank you, Officer Beth), they had roadside assistance there in ten minutes. Whoever at Stellantis signed off on this miserable excuse for a roadside service should be summarily fired for incompetence. I have deducted one star from my prior review because of the miserable "Assist" service.
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