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Consumer Reviews for the Ford Explorer
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Not even at 5,000 miles and stalled while driving
AU, 04/17/2025
2025 Ford Explorer Active 4dr SUV AWD (2.3L 4cyl Turbo 10A)
My wife has had a number of Ford Explorers to date. She really likes them and we got a new 2025 Ford Explorer recently. She just got to 4,000 miles and while driving the car just stalled and she had to pull over with manual steering (not easy) to avoid accident. Couldn't get it to start again. By the time I arrived the car started but the check engine light was on. I stopped it and … restarted again, then the check engine warnings went away. We took it to the dealership for analysis and its been with them since. A very bad experience to date. The dealership has had it for 2 weeks with no estimate of when a fix will be done. This is not what you expect with a new car. In addition, they have no loaners to assist so we have been left without a vehicle and having to rent one out of pocket. Finally escalated to Ford Customer Service and getting some traction but just a major pain to date. I would stay away after seeing the mixed reviews here on this year of the Explorer. We are seriously starting to consider no longer being Ford customers from this experience. Too many strikes; 1. Unreliable car with very few miles on it, 2. After almost 2 weeks no help or estimation on when we will get vehicle back repaired, 3. No loaner or help with rental to correct this. Just bad experience all around.
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