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Consumer Reviews for the Buick Encore GX
Read recent reviews for the Buick Encore GX
Welding Defects and expansion issues
Mike V Ontario, Canada, 11/29/2024
2024 Buick Encore GX Preferred 4dr SUV AWD (1.3L 3cyl Turbo 9A)
I purchased a new 2024 Encore GX Preferred in April 2024. After leaving the dealer, it had to be returned for tire issues. three defective, two replaced and all well over maximum pressure.
On return of the car two days later, there was an ongoing snapping sound from the B pillar where it meets the ceiling crossover. GM the dealer assumed that this was the plastics and looked it over. … With no change, I spoke with a retired GM employee who passed this to the regional quality office. The dealer recalled the car for 5 weeks, leaving me without a vehicle. They sent an engineer who then consulted with two others. I provided video recordings and a log indicating temperature, test location subjective road conditions, speed and other characteristics of the samples. Well, they ended up fixing the unibody structure in areas I didn't know I had an issue. They completely missed the actual complaint and after 5 weeks, it was the same. Tracking shows that they didn't read the complaint as they were testing on bumpy roads and highway speeds, places where the problem didn't exist. This is a smooth road, hot, summer condition problem.
I'm frustrated that I have a defective car. Insult to injury, they never fixed the wheel balance issue from day 1..
Now, they want about 25,000 (Canadian) to put me in another car and expect me to eat the depreciation which is about 35% of the vehicle price... this car is 6 months old with unusually low mileage. The quality office has goine silent and the dealer has gone silent.
Nobody is going to fix my brand new car and now I'm stuck knowing that I was ripped off. I wouldn't even believe this if I wasn't experiencing it! I've actually turned around and gone home in the middle of trips out of frustration. What an absolutely awful new car buying experience.
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