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Consumer Reviews for the Mercedes-Benz GLA-Class
Read recent reviews for the Mercedes-Benz GLA-Class
Even zero stars is too high
Not Happy Customer , 04/24/2024
2023 Mercedes-Benz GLA-Class AMG GLA 35 4dr SUV AWD (2.0L 4cyl Turbo 8AM)
I bought a 2023 GLA35, what I thought was my dream car. Boy was I wrong.
The experience I have had with the brand new vehicle I bought from Carriage House of New London CT, has been excruciating. 9 month old car has been in their shop for 6 weeks and it took that long for them to figure out the issue. They took that car apart every which way from Sunday and put it back I don’t even … know how many times, and now they want me to take the car back and everything is ok? Everything is not ok. I am working with Mercedes USA in an attempt to get my money back because how can a brand new car be in the shop for 6 weeks. Merc USA has the abject worst customer service experience I have ever had. The only good experience I had was buying the thing and that HAD to be good because how else do they get you to buy an overpriced car.
The dealership gives you the option to email everyone that works there, so I emailed the owner about my ongoing (I think this qualifies as a lemon) issue, only to be called my the sales guy; I guess I am not worthy of the owners time. Trying to reach my ERM is like pulling teeth and when I was finally assigned one she told me it would take up to 8 weeks to review. So I get to continue to drive this deathtrap till Mercedes as a cooperation feels that I am worthy of any their attention.
Never ever ever buy a Mercedes. Ever. Anywhere I can post this review, there it will be. I have got nothing but the runaround from this company. The absolute worst.
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