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Griffin Ford


1940 E Main St, Waukesha, WI 53186 (map)
Today closed
Sales Rating
Recommend:
Yes (15) No (2)
Service Rating
Recommend:
Yes (3) No (0)
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Dealership Sales Review

3 out of 5 starssales Rating
Dealer doesn't stand behind there product
Written by jim on 09/27/2023
My wife and I were looking for a reliable used car, so we decided to go with a Dealer instead of used car lots or private sales. Tim the salesman brought us out a couple of cars over a couple of weeks, on 7/22/23 he brought us out a vehicle that meet our needs and below are price level that we were wanting to go to. He took it back to the dealer and arranged financing , we went with the dealers because they had better terms then out own bank .On 7/26/23 we took delivery we went thru the paper work with them and they gave us the safety check with them, they told us about some repairs that were done before the purchased and also listed that there were no other concerns with the vehicle, list one as no major oil leaks. we paid full price on the vehicle that they listed on the widow sticker. We left the dealer and went home that was a wednesday night we live just a few miles from the dealer and did'nt have any problems, on Friday night we went out for dinner and while on the freeway the car started to act up almost losing steering at highway speeds, we got the vehicle home on Saturday I contacted the dealer and we told to take it in to the service department on Monday, On Monday they looked at it and found that the tech that worked on it left bolts loose causing us the problem with the lose of steering. On August we left for a trip up north for a week vacation we made it to Greenbay before breaking down, I tried to contact nick ithe used car manager to try to help us since we had just purchased the car and we had some kind of warranty but could never get thru and got no returned calls, finally we had to have it towed to the Ford dealer in Greenbay and rent a car to continue with are vacation. Again on Monday I tried to contact Nick the used car manager looking for help again no return calls, it took the dealer 4 days to get the vehicle repaired the alternator had to be replaced, when picking up the vehicle I talked with the tech who worked on it , because when I got the paper work the dealer in Greenbay stated that there are major oil leaks on the vehicle which in his words cause the alternator to short out since it was covered in oil. at the time of break down we had 464 miles on the vehicle. On Monday 8/20/2023 I went to the dealer to see what should be done about the oil leak and took it in the next day , They had to replace all of the intake manifold gaskets and valve cover gaskets ( something that should of been taken care of before the sale since safety NO oil leaks) again i tried to talk with nick but could not get ahold of him , I talked with my salesman and he told me nick says that I should quite calling him. When I picked up the vehicle i paid a 100.00 towards the repair, I went to talk with nick in person but he wasn't in i spoke with the other used car manager john about what they were going to do about the cost of the repairs that i paid to get the car fixed and then rental I had to pay since we were on vacation out of town, his response was that he would buy the car back, because we got such a good deal on it even though we paid FULL price on the window sticker, I told him that didn't solve anything he told me that he had to check with the boss and get back to me, now after almost a month and serval calls and messages left for him NO ONE from the dealer has tried to contact me or take my calls. I probably sending this to deaf ears but i guess i'll find out
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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