AutoNation Toyota Spokane Valley
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service Rating
Don't count on the shuttle
Written byon 03/18/2023
I scheduled an appointment online and had the option to select a shuttle ride or wait for my car. I chose the shuttle as I didn't have time to wait for the service. When I arrived (on time) for my service they somehow didn't realize I needed a shuttle and told me my service would be 60-80 minutes or I could wait for the shuttle for 50 minutes. I was told the shuttle is first come first serve....but if you don't have an hour to wait for your car how do you have an hour to wait for a shuttle? It's completely pointless and made me feel as if their commitment to get me where I needed to be in a timely manner didn't matter at all. I ended up not getting my service and will not be back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nia Sterling on 03/22/2023
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (509) 850-9359. We hope to hear from you.
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