AutoNation Toyota Spokane Valley
Dealership Service Review
My wife and I were out on a road trip to see our Grandkids and Daughter up in Newport, WA. On Thursday afternoon the check engine light came on in our 2002 Toyota Tundra. I called the nearest Toyota dealer which is Auto Nation Toyota of Spokane. I explained the problem to the nice person who answered the phone in the service department there. I was told the earliest they could get me in was on Monday first thing. I was disappointed in Toyota that I was here out of town, and had to wait three days to get the truck into the shop. Thank God my wife and I are both retired and have all the time in the world. But, had this been a family traveling while on vacation and had this problem and had to wait three days that would have been a huge problem for them! I took the truck in on Monday morning. Within an hour they had diagnosed the problem, and had an estimate for me for the repair. The part was had to be ordered which I fully understand. Auto Nation of Spokane promised me that when the part comes in they will get me in either that day or the next. That's the kind of service I expect from Toyota dealers whether they are located in my home state, or out on the road!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes