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AutoNation Toyota Spokane Valley


8600 E Sprague Ave, Spokane Valley, WA 99212 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (100) No (3)
Service Rating
Recommend:
Yes (25) No (6)
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Dealership Sales Review

1 out of 5 starssales Rating
Worst experience ever
Written by Vitoyasinsky on 02/15/2024

Bought a truck from Paul Gilcrest, worst experience of my entire life. He made countless promises and couldn’t even fulfill one, On the test drive he said that the truck we are buying a 3000 mile 2023 Toyota tundra 1794 edition has 7 year 100,000 mile warranty, we get to signing papers and now turns out it only has 3 year 36000 mile warranty after we are almost complete signing papers, he then proceeds to say he never said that, there was 3 of us and we all heard the same thing. He then says he’ll make it right by giving us a employee 40 percent discount on a canopy and weathertec mats, i give him a call the following day and he quotes me $1800 with the discount after I got a quote from them for 1400. He a complete [non-permissible content removed], I will never buy from auto nation again neither will any of my family or friends, by far the worst experience of my life.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Niki Abney on 02/16/2024
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Toyota Spokane Valley. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (509) 850-9359 to discuss what we can do to help.
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