Sound Ford

BUYER BEWARE!! Purchased & sold many vehicles in my life, hands down, worse car buying experience ever. There appears to be a lot of inconsistencies, lack of communication & zero integrity going on here. There's not enough room to write, to even begin to warn consumers so sadly it'll have to be brief. HUGE RED FLAGS 2021 Ford Bronco Sport Outer Banks VIN#3FMCR9C64MRA01757, Stock #D12138A - Sales Reps new, know nothing about vehicles & no attempt to find out answers to questions. Areli although kind, fit this bill. - Vehicle not as advertised or presented on site as clean inside/out yet in person was absolutely disgusting inside!. Filthy. Heavy debris over every inch of floors, white food/liquid spilled on top of rear seat, debris imbedded into seats. Thoroughly embarrassing and unprofessional for the dealer - Gas light on during test drive, alone - Auto hold check light on, when questioned, Natasha, Sales Manager advised "Well, it's under manufacturer warranty". No assurance it'd be fixed prior to purchase, more or less insinuated that was on us to fix. - MAJOR milage discrepancy. Again, not as advertised on site. Vehicle pic posted on dealer site as 17,583.3 yet listed on all sites including theirs as 32,613, yet odometer read 19,722.4 HUGE red flags waved for possible vin swap. Natasha asked to see ad, we had & cross referenced vin. She confirmed was correct vehicle but "Someone must've made a mistake & entered the wrong milage" Next day, Natasha advised she "Thought what had happened was it was entered as km and not miles. Adam Larson, identified as GM, stated this as well. However, math does not compute, that would be 20,264.7 miles - Vehicle on lot for 61 days, Kwok, identified as General Sales Manager, claims can sell for $33K yet posted at $27,590? W/in those 61days, vehicle had 2,139.1 placed on it. Confirmed being used as loaner or employee car. After, 3 days deep w/attamepts to purchase vehicle, I offered $26K. 2nd offer, meet inK at $26,795. They come down $795, I'll come up $795. Natasha, Kwok & Adam all attempted ZERO negotiations and let me walk for $795. Unheard of for a dealer to not enter into negotiations not to mention, the poor and misleading customer interaction alone warrants negotiations. - Dealer has poor ratings across board. When asked Natasha to pull Carfax as 2 major recalls showing as not fixed, she advised they don't use Carfax but pulled anyway? Kwok, advised, "Yes, we do!" yet, Adam Larson confirmed they in fact do not. - Dealer not part of Ford Certified program. A 21' with 19k miles which would qualify, could not be Certified. Adam advised they chose not to buy into due to cost. - Adam Larsen only apologized for misinformation provided & poor customer service. Said I should've been informed day 1 that car was priced as is. He's fully aware of dealer faults & let cash paying, 3 dy invested & customer walk over $795. He was too busy talking over me, trying to explain how long employees involved worked there, what their level of experience was, ,market values etc than selling a vehicle that is clearly not moving. I am fully convinced dealer incorrectly priced vehicle w/32k miles on it & did everything in their power to foil purchase for me so they can turn around & re-post it with correct milage & price as they knew I had them with potential false advertisement as well as not honoring the accurate milage/price. As of today, the vehicle has already been re-posted with correct milage. - Inaccuracies with milage, advertisement & pricing - Kwok ILLEGALLY asked "How much can I pay you to not give us a bad review" - Showing vehicles in poor, unclean and unsafe conditions - Customer Service standards low, not recognize value w/cash paying consumer purchasing non certified, 1st edition vehicle w/2 major recalls, one which had no proof of fix @ 19k milage, Dash warning light present, major milage discrepancy, new tires needed, filthy vehicle condition, gas light on, uneducated staff & zero attempts to negotiate sale to the tune of $795