Subaru of Puyallup

My wife and I where in need of a "new" car, to keep our growing family safe. While searching the local offering in our price range, we quite literally stumbled on Subaru of Puyallup, What resulted was the best car buying experience I've ever been through. While reviewing their inventory I decided to click on one of those "Chat with us" buttons, expecting to get someone was probably in a corporate call center somewhere. It turns out that Shelly M, my chat agent, was right there on the lot. She even offered to send me a short video walk through of the car. I thought sure what ever. Expecting to get a rehash of the "video" slide show of the photos I could already see online, I said sure. Low and behold, she sent a very personalized walk though of the car. It focused on the specific questions I asked during our chat session, the current view of Mt. Rainier happened to be stunning as well. This was the precise moment which switched us from casual window shopper, to let's get up and drive all the way across town and check this car out. Shelly M and Brian F, our salesperson, met us in the lot. With in minutes we had all the requisite details out of the way so that we could zip the car up to a shop for an inspection before they closed. Upon return Brian was very courteous, professional and NEVER car lot schmooze. Throughout the process Brian was patient and understanding. More than anything, I really appreciate the honest dialogue we had including whether or not I should also trade in my 98 Honda. In the end we all reached what I think was an amicable and fair exchange. Summary, would I feel comfortable sending my friends and family to these guys... Absofreakinlutely! Thank you everyone at Subaru of Puyallup.