Subaru of Puyallup

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Customer Reviews of Subaru of Puyallup

4.2
Overall Rating
(5)
Recommend: Yes (4) No (1)
Write a review: Sales | Service
sales Rating

Ask for Andrew @ Subaru of Puyallup!

bymichelleknighton 05/03/2017

THANK YOU ANDREW! This was my first time car buying experience. I was able to snag a 2016 certified Pre-owned Subaru with less than 20,000 miles for under $20,000. The process was so much easier than expected and I was in and out of the dealership in less than two hours with a purchased car (test driving- signed paperwork/financing)! Not only that, Andrew was able to get me a lower monthly rate than originally planned. This guy is legit! He didn't give me that "pushy car salesman vibe" that most people fear and personally I felt like I was buying a car from someone I'd known for years. If I had any sort of question or concern, he would reply back to me in minutes (very responsive and personable). He did everything he could to make us happy and satisfied. Also, very knowledgeable about cars in general. I highly recommend this guy! Thanks again Andrew!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

2 Comments

32 Reviews
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service Rating

Prices suck

byRileyTPon 02/17/2018

Let me start off by saying that we love our car. Buying the car was easy. We purchased the extended warranty for peace of mind. We purchased our car one year ago during a huge sale. After buying the car, I noticed one of the headrests was missing from the back seat. This was not noticed by the dealer but they did replace it. A couple weeks after buying the car, it wouldn't shift out of park. We called the dealer and were transferred to the service department. We were quoted a repair cost of a couple hundred dollars. I had to point out the fact that we had just purchased a car and the warranty. The repair was covered by the warranty. Then our heater stopped working. This made early winter mornings very difficult. I made our 45,000-mile service appointment and at the appointment, I told them the heater intermittently stops working for no reason. The service rep told me that if the heater was working, then I would have to pay $110 to have the problem diagnosed. If they found no problem, then I would be out $110 and it would not be fixed. Fortunately, the heater was not working when we arrived. The problem was covered by the warranty. Then they called to let us know that our battery should be replaced. They quoted $224. I figured this would be a great quality battery and told them to install it. When I got the bill, I noticed the cost of the battery was around $176 and the labor to install the battery was around $59. I called a Subaru dealer in the next town over and I was quoted $140 for the battery and $33 for installation. That's a huge price difference. So, we are no longer going to Subaru of Puyallup. I've also noticed that we were charged $140 for two air filters to be replaced. Over $60 of that being for labor. If they spent more than 5 minutes replacing these filters, I would be amazed.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

1 Comments

sales Rating

Ask for Andrew @ Subaru of Puyallup!

bymichelleknighton 05/03/2017

THANK YOU ANDREW! This was my first time car buying experience. I was able to snag a 2016 certified Pre-owned Subaru with less than 20,000 miles for under $20,000. The process was so much easier than expected and I was in and out of the dealership in less than two hours with a purchased car (test driving- signed paperwork/financing)! Not only that, Andrew was able to get me a lower monthly rate than originally planned. This guy is legit! He didn't give me that "pushy car salesman vibe" that most people fear and personally I felt like I was buying a car from someone I'd known for years. If I had any sort of question or concern, he would reply back to me in minutes (very responsive and personable). He did everything he could to make us happy and satisfied. Also, very knowledgeable about cars in general. I highly recommend this guy! Thanks again Andrew!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

2 Comments

sales Rating

2017 WRX

bySubbie17on 04/09/2017

My Wife and I were recently in the market for a new vehicle. We had our choices narrowed down between the 2017 WRX and the Ford ST. After much research and since we both owned Subarus in the past we went with the WRX. This is where things got interesting, after contacting a few dealerships close to our home in Seattle we were quite disappointed. All the places has their WRX's at well over the msrp pricing. Now we both knew that a Subaru wasn't going to be cheap and we won't be able to get a significant discounts which Fords offer, because Subaru does hold its value really well and the build quality is top notch plus many other reasons why you won't find deep discounts on new Subaru's. However the dealership we did contact with pricing questions(which my wife used in the past) did not even respond. The others had such a huge mark up that we were almost discouraged to buy a car. That's when I came across Subaru of Puyallup. I contacted their online sales team via email and Judi got back to me promptly asking us what our needs are. I had a chance to talk with her via phone regarding pricing and my experience with other dealers having such a big mark up on vehicles at which point she really took the time to explain why others might mark up the msrp. She never "bad mouthed" the competition but focused our needs and found a WRX at a price I was surprised to see. We came down from Seattle to test drive the car she found for us at which point Dima was there to test drive with us and provide us with all the information about the car. He took his time on the test drive, was very knowledgeable about the vehicle and we never felt pressured to buy or make a decision. We knew what we wanted and the car we test drove was the one. We ended up buying the WRX we test driven that day and the process was a breeze. No "up selling" of useless features and services. There were no surprises about the final cost. I would highly recommend you check these guys out, definitely compare prices so you're making a calculated decision on a major purchase but in my case I know for a fact I got a great deal on my car. We ended up getting the 2017 WRX Premium at a little below msrp with 4 actually great options installed at the factory. If your new to the Subaru brand please understand that they will cost a little more, the ST is a good car and Ford will discount a huge chunk off of the msrp to move its inventory but it's not Subaru and you do get what you pay for. Also found in my research that Subaru pricing is a little more tightly controlled by the factory itself and the dealer isn't provided with huge incentives like Ford dealerships so they are not making nearly as much money off of new car sales like Ford dealerships.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Marvelous Experience!

bymwilkinson 03/03/2017

Subaru of Puyallup makes the car buying experience a much less daunting adventure. After searching for a new Outback, I was drawn to Subaru of Puyallup for the competitive pricing, but more specifically, the customer service. Andrew Wheeler was our salesman. From the moment we stepped onto the lot, Andrew was professional, knowledgeable, and kind. There was not a text or email that did not get a quick response, even on his days off. He searched and secured the exact Outback model I wanted and had it on the lot for me. I am not the easiest customer to deal with, often indecisive and impatient. Andrew took all of that in stride and made the car purchase a breeze. My husband will need a car this month (VW buyback), and we will definitely be going back to Subaru of Puyallup and Andrew Wheeler for our new purchase. Oh, and the cherry on top, the waiting room is marvelous and you can even get a massage.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Kimberlee C. and Subaru of Puyallup are awesome

byBreeeeeeeon 02/24/2017

Subaru of Puyallup had the greatest prices and everyone we came across was so friendly! I love my new Subaru and I was so thankful that Kimberlee C. helped me pick my perfect car. She went above and beyond on my test drive showing me all the cool new features my car had. She new the best roads to take for each feature (down hill, freeway, parking, etc.) She even made an appointment with me for a week later so I could come in if I had any questions. She synced my phone and was just generally awesome. I highly recommend Subaru of Puyallup- if your looking for a car. Give Kimberlee a call!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

My subaru forester..2005 to 2016

byKquimosingon 04/29/2016

My 05 forester was deteriorating from the many many miles I put on it and It needed a huge engine overhaul. it was stressful to decide to fix it or not. that stress went away once I met heather Davis. from start to finish she focused on what I wanted in the new car. coming from a family of Subaru owners, I didn't need a fancy/flashy car...just something to get me point A to point B with all the gear I bring with me to the mountain. STRESS FREE process working with heather....got to come home with my new 2016 Forster. DEFINITELY referring everyone to heather.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Steve Harvey

bySteveHarveyon 04/20/2016

"Thank you!!!!!!!!" First of all I want to say I love my new forester and I wanted to thank Heather Davis for the great help for making it possible for us to get into our new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

NOT Stress Free

byLauraSeitzon 12/28/2015

I originally wrote a review of this dealership on what I thought was their Facebook page. After a little digging, I realized they have a different Facebook page, one they probably created to hide the original one with all the bad reviews. Here is my review with an update: I recently purchased a new Outback from Subaru of Puyallup and it was anything but stress free! The salesman made multiple promises that he couldn't keep. After the purchase papers were signed, they inform us that the car only comes with one key (but we can buy one for a couple hundred dollars!) and that we should add on $2500 of additional options. The car was sold with a security system, but after I signed papers, they let me know that it is only on the driver door and I have to pay extra for the other doors. This was my first time buying a car and I believe they took full advantage. We were promised a loaner car while they put the tint on the car and put a security system on all four doors (which we were told would take a couple hours max), which I confirmed with customer service when I scheduled the appointment. When my fiancé showed up for the appointment, they informed him that it would take all day and there is no loaner car. They had to rent a car from Enterprise and required our debit card to rent it, even though they "promised" to pay for it. If I had known everything they told me was a lie, I would have taken my business elsewhere. Update: my car was totaled in an accident two weeks from the date of purchase. The additional warranty that we purchased did not cover anything, which is fine because my insurance took care of it, but what is most concerning is the way we were sold the additional warranty. The Business Manager, when explaining the coverage, said this policy would replace our car with a brand new car with 0 miles if the car was stolen or totaled. Great deal, right?! Wrong. What she SHOULD have said was that the car would be replaced if it was stolen and not recovered or stolen and totaled. It is this sort of deceitful language and shady business practices that give car dealerships a bad reputation and it is the main reason I will not be returning to Subaru of Puyallup to purchase a new Subaru.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Awsome Sales - Stress Free - Ask for Heather!

bytag14on 03/21/2015

I was so impressed with the sales person at this dealership. Heather was able to answer all of my questions, listened to my concerns, and was very competent. One of my concerns was to make sure my dog fit in the car. I was able to drive the car home and make sure Darwin fit. The next day I was looking for a dog barrier and Heather happened to call. I told her I was having problems finding a barrier. She went to the service department, confirmed that they had a barrier, then went to the service department and arranged a time for me to have the barrier installed. The barrier was installed that day! I don't think I could get any better service from any other dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

One Happy Buyer

bytvh1882on 03/21/2014

I recently purchased a new Subaru Forester from Subaru of Puyallup after shopping at several other dealers and looking at many other models of car. The main reason I bought here was because of the competance and the professionalism of the salesman Jerry H. The second reason was the fact that they were willing to give me a bottom line price from the start and I would not have to haggle over price. I guess I realize I may have saved a few bucks by going somewhere else and going through a long and stressful negotiation but a few bucks would not be worth that aggravation. I feel I gat a fair deal at Harnish.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I like Bob S

byelectricvetteon 12/21/2013

Bob did a good job...very good experience. Wish I liked the car as much as Bob!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Highly recommended dealership, great experience

byBoughtAudion 11/17/2013

The best car-buying experience I have had. This is a solid dealership with high quality vehicles. Shelly, Kevin, Ryan and Gary were all a pleasure to work with; the sale process was very honest and professional. Unlike other dealerships, there were no gimmicks to work around...just a great business overall. The staff at Subaru of Puyallup made sure that I was taken care of before, during and after the sale. I would highly recommend this business if you are shopping for a car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A Dealership with heart

byTheCheeseon 10/24/2013

I was looking for a safe daily commuter for my wife and settled on a 2014 Subaru forester. After having poor experiences at a couple of dealerships we ran into Jim H at Subaru of Puyallup. What a great person to work with! We are happy with the vehicle but happier with the experience. Thanks Jim

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

The right way to buy a car

byforester4on 10/14/2013

I found the web site and all the info i needed. Typed in some questions I had and in a short time got a call from Mark. All of my questions were answered ,including the price I was looking for. My wife and I took the 2 1/2 hr drive from where we live.When we got there,we met Mark he was very nice he introduced us to Dave who was a pleasure to work with.Everything I was told in our phone conversation was as stated no stress .Great place to deal with.We love or new and first Subaru. Thank You Jerry and Sharon.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great sales team and atmosphere

byjosh91on 08/30/2013

I started the online process with Shelly who was an absolute delight to deal with. Once I drove south to look at the car and test drive it with Bob I was certain I was at the right place. Rachel in finance was also very pleasant to wrap up the final paperwork. I will definitely refer Subaru of Puyallup to my friends and in particular the great people I personally worked with. Thanks again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

bystevef11on 08/17/2013

Very happy with these folks best buying experience I have had!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding!!!

byPaul456on 08/02/2013

Outstanding sales staff. Purchased a pre-owned 2010 Forrester with the honest and sincere help from Mark C. (Sales Manager), Dave W. (Sales Agent) and Wade (Finance Rep). These guys are exceptional...competent, honest and friendly. They made everything so easy. Seek these guys out for a hassle free car purchasing experience...No Kidding! I know where my next car purchase will be. Mahalo.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience in purchase of 2014 Forester

bybayworldon 07/28/2013

Have purchased several cars in my life and this is my second Forester (2014). Sales people were great and our sales person Brian was very professional and informative. No push to purchase just provided us with the information we needed and gave us a fantastic price. We had purchased at another more local Subaru dealership in past, but found this dealership to be the most helpful and least pushy. We also had a great experience with the sales manager, Ryan. Would definitely recommend Subaru of Puyallup to anyone!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Salesman

byLorenSLon 07/20/2013

Went down to look at a new Forester and ened up buying a new Outback. The salesman, Bob S., had us drive a Forester and then had us drive an Outback. We were sold on the Outback. Bob was knowledgeable about both vehicles and didn't pressure us at all. We even called him before we bought our vehicle stating we saw one online at a different dealership cheaper and he had no problem stating they would match any price which they did. We are extremely satisfied with our experience with Bob and Subaru of Puyallup.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Truly stress-free, and friendly to boot.

byKR_Scrutinyon 05/25/2013

Their stress-free price is right at true market value, and, just as they claim, they do not pressure you into any extras or try to raise the price on you once you're there. In the information age, when everyone can see exactly the cost others are purchasing a car for, this is the way car sales ought to be. Furthermore, this was the only dealer that I was able to get a definitive quote from before actually going to the lot.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2013 Outback Limited

bydlh13on 04/18/2013

Just purchased a new Outback from Dennis with Subaru of Puyallup. He made us feel very comfortable, no pressure and very knowledgeable about the product. I called him on very short notice and he got us right in. The car was detailed and full of fuel waiting for us. Go see Dennis, he's a great guy! DLH

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
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