Subaru of Puyallup
Dealership Sales Review
I "bought" an extended warranty for my "new" used car. $2200 for it. I was told I could call the dealer within 24 hours to also purchase GAP insurance ($700). I went back next day to the dealer to get a few items out of my trade in car that I forgot and told them I had decided not to buy GAP insurance through them ($700 vs $345 thru loaning bank) and decided I didn't want the $2200 extended warranty either. "OOPS, you will have to wait for refund through Subaru" as bank had processed loan. BIG lie - the bank did not process my loan for over a week. TO date, I am STILL waiting for that $2200 check for that canceled warranty. Subaru International says they wired the money 26 days ago. In Contrast, I canceled my other warranty for my tradein vehicle two weeks ago - already have the check in hand. WHY I only got $300 back out of a $2000 warranty when I have only driven 30k out of the 64k policy is another rip off.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes