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Olympia Nissan


2220 Carriage Dr SW, Olympia, WA 98502 (map)
Sales Rating
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Dealership Sales Review

1 out of 5 starssales Rating
Problems with brand new car at 3 weeks
Written by Megan G on 02/20/2024

My recent encounter with Olympia Nissan left much to be desired. The sales team was unhelpful and seemed more interested in making a quick sale than understanding my needs. We thought that there was a front camera on our new 2023 pathfinder sv with the premium package. I brought it up right before signing and Jordan assured my wife that it should be no issue getting one at stock price and then ghosted my wife. JB was helpful in resolving the camera issue. I discovered issues with the car I eventually purchased. The post-sale customer service was disappointing, with delayed responses and a lack of willingness to address my concerns. There is also a clicking sound that sounds like a clock coming from the engine/dashboard area which Hailey Newman said was concerning but didn’t have time to look at it right now. The entire reason we traded in our Honda was to avoid service appointments. We have had the car for three weeks and are already having electrical issues, to which Manager Shawn said to my wife, “well what do you want me to do about it?” We want a brand new car that doesn’t have issues already. Got an update, our cars left side air mix door is binding. My wife asked to simply just trade out the car for a different car on the lot. But, because she filled out a survey that Nissan sent her, JB told her that they lost money on the car because of her bad survey and that she was being vindictive and that she got a “good [non-permissible content removed] deal” on the car. What a great way for a GM to speak to customers. I don’t know which part of this car deal seems like a “good deal”.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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