Lexus of Seattle
Dealership Sales Review
I bought a Certified Pre-Owned 2005 LS 430 from Lexus of Seattle. The salesman was very nice and the transaction was OK. When I came back after about two weeks to bring some items I forgot for my car I traded in, I saw another Certified Pre-Owned 2005 LS 430 in the show room. I liked the color combination better (gray on gray) then the one I bought about two weeks ago (darkblue on tan). I asked my salesman if it was possible to exchange the cars (for a document fee or milage fee of some sort) since I put only 215 miles on my LS430. My car had 26K miles and was advertised at 35K while the gray car had 35K miles and was advertised for 32K. I didn't mind exchanging the cars even though the gray car had more miles. When the salesman came back from the manager, he told me that they could exchange the car if I would pay about $8000. I almost fell onto the floor. The salesman was visibly embarrassed but could not give me an explanation on why it would cost that much money. Greed probably. Here I had a car that had fewer miles, was advertised with a higher price than the other car and they still wanted $8000 for the exchange. Needless to say I didn't exchange my car. My wife liked the Lexus convertible and we were almost ready to trade her Mercedes in for it. But after that episode, I ran out of that dealership. I'm a good customer who mostly pays cash for the cars I buy. I would never buy from them again, ever. They try to blind you with their fluff like free lattes and cookies or bottled water but when it comes down to it, they are not better than your regular neighborhood car dealer. Just be aware of it should you visit them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes