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Lexus of Seattle


20300 Hwy 99, Lynnwood, WA 98036 (map)
Today 8:30 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Poor customer service
Written by chrisymaeda on 09/09/2007

I was interested in the limited edition 2007 LX that this dealership had in stock. The sales representative was great and really wanted to work with my wife and I to get us this car. However, her sales' manager was not as interested. He was more interested in making a large profit then trying to get a loyal customer to their dealership. He kept giving us a hint that he wanted to compromise on the deal (we were trying them to take away an extra $900 that results from an "advertising lexus fee") , once we would come to the table, he would say take it or leave it and not even try to compromise. The price we got was under the TMV, but the way he made us feel was not the way I would expect from someone associated with lexus and esp. when I am going to spend $60,000+ on a car (I was going to buy with cash, not finance or lease). A week after I walked away from that deal, I get a generic email from this dealership offering me a $300 gas card if I came in and bought a car. They could have offered me this in the first place as a compromise, but they were only thinking about the profit margin. I even email'd the president of the dealership, and he could have cared less that a customer was disatisified with the service from his dealership (didn't even bother to respond to my first email that I wrote to him which was cordial and not nasty). I ended up buying a 2007 gray LX from lexus of bellevue for a lower price then what Seattle lexus was going to give me and had much better customer service. They treat you at the bellevue lexus like they want to take care of you. I saved approx. $1000 on my car from them ($63900) which is much lower then the TMV. I love my car and have no regrets that it is not a limited ed. Lexus of seattle wants you to feel that they will be more straight forward with you then their competitor bellevue, but I would say, they are full of it.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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