Lexus of Seattle

My husband and I spoke to the salesperson at least 5 times about the car and price before we even agreed to drive to the dealership. We were guaranteed by the salesperson that there would be "no hassles or games" when I got there. We had agreed on the price and car. I told the salesperson that I had secured my own financing, and he assured me the transaction would take no more than 2 hours total. Since I was driving from a very long distance I confirmed several times that there would be "no games." We agreed to drive to the dealership with my entire family the same day on Christmas Eve. The salesperson I talked to was helping other customers so I was introduced to another salesperson. He told me that they would not accept the blank check that I had from Capital One Auto Finance and pressured me to secure financing with Lexus. I told the salesperson (Matt) I had worked with Capital One twice before and have never heard any dealership raise any concerns about the check from Capital One. I even told Matt that the dealership could hold on to the car until payment was transferred and that I did not need the car the same day. He then called his "finance manager" (an Asian man whom I do not recall his name). The finance manager, came across very pompous, and said that since the dealership would not get the funds from Capital One for approximately 5 to 10 days after the sale, the dealership would not accept the check from Capital One. He said the dealership would be losing money on the "interest" due to the 5 to 10 days hold on payment. He then tried to convince us to secure financing with Lexus. I repeatedly made it clear that II was not interested in obtaining alternative financing and that I just wanted to purchase the car I was promised. The discussion ended soon after, and we left the dealership feeling completely lied to. My husband and I feel that we were treated poorly and that the dealership's "bait and switch" like tactics were mean spirited and evil. Obviously the dealership was trying to make a profit on any interest that would have been secured throught a loan we took with Lexus. If this is the dealership's motto, then just advertise it as so. Any potential customer should BE WARE. Your people completely wasted our time on Christmas Eve. You should be ashamed of yourselves.