Eastside Subaru
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3 visits needed for oil change!
Written byon 08/30/2024
1st visit for express oil change - asked to come again with appointment, since 4hrs wait time. 2nd visit - quick oil change only. Come back for brake fluid flush. 3rd visit - paid $250 (double compared to average places) for whole day thing, deposited the car. Come on! Flush should take less than an hour!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Eastside Subaru on 09/03/2024
Dealer Response
Gary, I apologize for the inconvenience and extended wait times you experienced. We strive to provide efficient service, so it's disappointing to hear about your experience. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Jeff Colella - Service Manager - 425-952-4064
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