Eastside Subaru
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Dealership Service Review
service Rating
3 visits needed to get 6-monthly service done
Written byon 08/30/2024
updated 09/06/2024
I visited their car dealership for 6-monthly Express Oil change service. They turned me away asking me to come with an appointment, since wait times were 4 hours. Next time they did oil change in an hour but refused to do brake fluid flush. Asked me to come next time again. Their charges are $250 - double the typical price for this on internet. The dealership is pretty far from my home, like 10 miles. Its pretty painful to go there repeatedly and waste time for something trivial.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Eastside Subaru on 09/06/2024
Dealer Response
Gary, I apologize for the inconvenience and frustration you've experienced with our service. We strive to provide efficient and fair services, so it's disappointing to hear about your experience. If you have any further concerns or would like assistance in scheduling future appointments more conveniently, please reach out to us directly. Thank you, Jeff Colella - Service Manager - 425-952-4064
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