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Eastside Subaru


11803 NE 116th St, Kirkland, WA 98034 (map)
Sales Rating
Recommend:
Yes (99) No (1)
Service Rating
Recommend:
Yes (22) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
Worst customer service experience
Written by Lauco l on 10/13/2024

They do not care about their customers. They lied to us about the condition of the car, told us they had serviced the vehicle, it was up to date and working great. 2 days after we bought the vehicle we discovered there was $3,000 worth of work that needed to be done. They did not want to help us. We fought to get them to cover 1/3 of what needed to be done. They told us they were only helping us because we bought a warranty package. Wouldn't let us bring it back for them to look at. Only once the warranty kicked in (30 days later) did they want us to come back because they wanted to get paid from the warranty work.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Eastside Subaru on 10/14/2024
Dealer Response
This review is concerning to read, and I'm sorry for the experience you had. We strive to be transparent with our customers about vehicle conditions, so it's disappointing that we fell short here. I would like to discuss this further and see how we can make things right for you. Please feel free to reach out at your convenience. Thank you, Yuri Gabriyelyan - General Sales Manager - 425-820-8993
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