Hinshaw's Acura

At the end of a long day of 5-6 dealer test drives, we immediately found the right car and a knowledgable sales rep in Keith J. @ Hinshaw's. Upon mentioning the word "wagon," we were immediately directed to Keith as a resident expert on the TSX sport wagon, our eventual car of choice. The car is a "sleeper" because it's practical, economical and amazingly comfortable -- but the performance is responsive and totally balanced for a mid-sized sport wagon. It provides great value-per-$ compared to the very able competitors we considered: Audi, BWM, Subaru, Ford and VW. Better yet, we were surprised to find a lightly used TSX wagon and a dealer that really knew the first-owner history for the car. After many past car-shopping experiences (some horrendous), I can say it's rare and refreshing to find a sales rep who genuinely knows a car this passionately inside and out, and does not suffer an emotional meltdown if you don't agree to buy immediately after a test drive (happened to me elsewhere). This experience was more of an education process among enthusiasts than a sales process -- with facts and details about the car's structure, performance and design. The information helped us create a reasonably fair and pressure-neutral comparison against other German, US and Japanese marques. Lastly, the one-round negotiation for price and trade-in value was very fair, and Keith and the dealership devoted much time and attention to getting the used car fully detailed into like-new condition. Often the delivery of a used car is treated as a quick cleanup and close, and instead, we felt we were purchasing the best, top-of-the-line luxury model at the store. All around, this was an exemplary buying experience, and the TSX is getting rave reviews from every driver in the family-- and 28 mpg combined, to boot.