Klein Honda in Everett
Dealership Sales Review
On 12/27/13 I was quoted a price on a car, given a stock number and vin number, and setup an appointment for the next day. My conversation took place after 8pm when they were closing. I arive the next morning to find out the car was not on the lot. I was first walked around the lot for 20 minutes while constantly being told about a car model I didn't want. I asked to see the car I was quoted on. Finally I was told that the GM uses it as a daily driver. I asked how that was possible since I was told this car had 10 miles on it and had the e-mail with that on it. I asked to speak with the manager, Tim. He came out and told me they sold it the night before. Questioning him on this he said it was sold at 6:30. I asked how that could be because I was in contact after 8pm. He then changed his story to tell me it was sold at 10:30pm. Again, I asked how that was possible since they close at 8pm and I also asked why I was not told when I called in the morning before showing up. They did not have the car on the lot and kept trying to sell me the model below. I would never every buy from a dishonest place like this. That was a complete bait and switch job.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No