Klein Honda in Everett
Dealership Sales Review
When searching for a vehicle for my kids, I used edmunds.com as a tool shop for prices and availability. I did not want to waste my or the dealer's time therefore was very clear with all dealers that responded. I dealt with one dealer at a time based on who responded first, second, third, etc. and gave each dealer the same opportunity to earn my business. The first dealer to respond was not willing to accept my offering price for the vehicle and wanted for my wife and I to personally visit the car lot for negotiations. Fair enough but I was not interested in this approach, no harm done. The second dealer to contact me was the Internet Sales Manager for Klein Honda in Everett (2 hours round trip from my home. Below is the email string: Thanks for your quick response (sales guy). I soon found out that the car is priced over suggested retail due to supply and demand. I would be interested in the black sport model you have but am only willing to pay 17K + lic/taxes. Let know if your interested and I will cut a check to you tomorrow and drive it away. (me) On Nov 10, 2007, at 2:13 PM, [violative content deleted] wrote: Hi (me), My name is (Internet Sales guy). I am an Internet Manager here at Klein Honda in Everett. I just received your information request. It looks like you are interested in a 2007/2008 Honda Fit Sport. Is that correct? Are you interested in the automatic or the manual? Please contact me so we can verify the model, equipment and colors you are most interested in. I currently have one Fit Sport available with an automatic transmission. It is Nighthawk Black with black interior. I also have one Base model with a manual transmission available. The Base model is Storm Silver with Black interior. Please contact me and let me know what I need to do to earn your business. I look forward to hearing from you and thank you for considering Klein Honda! Sincerely, (Sales guy) Internet Manager Klein Honda Office: [violative content deleted] Cell: [violative content deleted] [violative content deleted] This next string is what made me drive up to Everett and spend my day purchasing this vehicle or at least I thought I was... From: (my email) Subject: Re: Done! What time will you take delivery tomorrow? Date: November 10, 2007 6:53:44 PM PST To: [violative content deleted]. I'll see you at 11:00! (me) On Nov 10, 2007, at 6:39 PM, [violative content deleted] wrote: Hey (me), We have ourselves a deal! I will do $17,000 plus tax and license for the Black Fit Sport with an automatic transmission. We need to move quick on this deal before they sell it to someone else for more ( I am serious). When can you come in and wrap this up? The sooner the better. We open at 11am on Sunday. I would recommend coming in and finishing up the deal earlier than later. That way, we can avoid any back-ups getting into the business office. If I hear back from you before the end of business today, via e-mail or phone I will place a sold sign in your new Fit and pull it off the lot! I look forward to hearing from you and thank you for considering Klein Honda! Sincerely, (sales guy) Internet Manager Klein Honda Office: [violative content deleted] Cell: [violative content deleted] [violative content deleted] Well, when the sales guy showed me the car, added the additional accessories I wanted (at additional retail cost), and had me fill out the paper work, the sales manager came out to express his displeasure with the pricing of the car and demanded that we pay an additional $389. for dealer prep. We walked away for the clear lack of respect of our time and intelligence. Willing car buyer
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No