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Klein Honda in Everett


10611 Evergreen Way, Everett, WA 98204 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Warning: Horrible Dealer! Made fun of my Disability & took advantage of me!
Written by speedysea on 07/25/2012
updated 06/09/2025

I was car shopping and inquired about a 2012 Honda CRV from Klein, I got an Internet quote. I immediately called Ryan because the price looked good and asked if I could come in and see the CRV EXL and hopefully purchase it and he replied "YES, hurry up because it will sell soon!" I left work early and went to the dealership. I have had great experiences at Lynnwood Honda and Everett Mazda in the past so I actually enjoy going to the dealerships (upto this point). I arrived to Kliein and Ryan PAWNED ME OFF on another salesman because they did not have an EXL CRV and he did not want to tell me. They had an LX CRV and I was told that if I put Leather and new Wheels on an LX it would be an EXL and that they could "Install them for me, no problem." I should've done more research but I didn't and I later found out I was LIED TO! An EXL has many other options and you cannot turn an LX into an EXL. After all was said and done I bought it and was supposed to get Leather installed by making an appontment in a week or so. I waited for a phone call and never received it to schedule my appointment. I was frustrated so I went into the dealership and was told "You did not pay for Leather or different wheels!" I could NOT believe my ears, I paid as much for my LX CRV as an EXL would've cost me and I DID NOT EVEN GET WHAT THEY PROMISED ME! I was Lied to, the Managers were horrible to me and treated me like a joke laughing at my disability behind my back. I overheard them talking as I sitting waiting for finance and I was SO EMBARRASED I DID NOT KNOW WHAT TO DO, CRY OR SCREAM. I went home and was disgusted with them and want to sell my CRV now. I have never been treated so badly, I don't want the car I bought.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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klein_manager on 08/07/2012
Dealer Response
Thank you for taking the time to tell us about your experience at our store. We would like to apologize that you were not pleased with the service we provided. We aim for 100% customer satisfaction and we are sorry that we did not fulfill that goal during your visit. All of us at Klein Honda value your feedback and I would like to personally assist you to try to resolve any issues. Please contact me so we can discuss your experience and I hope you accept my sincerest apology for any inconvenience. Best regards, Tom Hunt General Manager Klein Honda in Everett 425-355-7500 thunt@kleinhonda.com
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