Klein Honda in Everett

I started with Carsdirect.com which allowed me to send out quotes to the greater Puget Sound area Honda Dealerships for our New 2013 Honda Pilot EX 4WD. I received approximately 5-quotes from surrounding Puget Sound dealers one of which was from Robin with Internet Sales. From the get go Robin was able to provide me precise answers to each of my questions regarding pricing and availability. I provided Robin with my best price quoted price. Robin immediately responded within minutes that Klein would meet or beat the price thus saving me a 90-minute drive south. Robin in addition searched her inventory and confirmed that Klein had the exact make/model/color on their lot that we wanted. This was something that other internet sales managers were unable to provide me when I asked for an exact quote for the exact vehicle they would sell me even when I advised that I would provide them a deposit on the vehicle they found, knowing that they might have to have it shipped from another dealership. I felt a true sales person would have checked the Puget sound inventory and found the vehicle I wanted and then provided me an accurate quote. As we know all vehicles come with add-on options so I wanted a hard and fast price for the exact vehicle they would sell me. Robin was the only one able to provide me this specific information and be competitive in pricing. I could have saved 0.7% in taxes but paying the difference to Klein who was located within 5-miles of my residence was worth the difference to us. We arrived at the dealership and were immediately greeted by Robin who put us in touch with a new Salesperson Carlo and veteran, Phan. Both sales persons immediately were updated by Robin on our vehicle selection and the price agreement. Carlo brought the vehicle around and parked it under the awing because it was raining. Julie and I looked through the vehicle and Phan pointed out the add-on options along with the prices that would increase the quote, which I was already aware of from Robin. We agreed on the purchase and then sat down with Phan and Carlo and confirmed the numbers on paper and then finalized the sale. Carlo advised he is 3-weeks new and I feel with some self dedication toward learning the inside and outside of each vehicle on the lot along with his own personal spin on why he like the car he should do very well. The paperwork will come with time. Phan was there to provide some instruction to Carlo but I feel Carlo could do better with a more energetic salesperson who is willing to show Carlo the ropes. Phan knows the paperwork and the system and made sure we completely understood the purchase along with providing valuable opinions on options that we were considering. The rest of the sale sailed through smoothly with the assistance of the finance manager confirming we qualified for the 1.9% and allowed us several payment options to choose explaining each one in detail. We finished with a walk through on the vehicle and my only critique on this part would have been to pull the car into a lit garage and dry it off due to the evening hours and it had been raining. NOTE: Phan did grab an umbrella for us walking to and from the vehicle. Overall a very wonderful experience in purchasing our new car. We would definitely come back again.