Klein Honda in Everett

I dealt with two of the front-line sales reps, both playing the fairly standard sales tactics - namely "Don't worry about the price tag on the car, we can work with you..." and "You're car really isn't worth as much as you think... but we can take it off your hands easier than you could sell it." Very friendly front-line staff, willing to talk with you, understanding, and a bit pushy, but if you don't want pushy sales tactics, don't go to a dealership. Definitely some of the best waiting perks available for any dealership I have been in - free coffee - not just the really bad stuff that has been sitting on a hot plate all day long either. They had a full on hot chocolate dispenser, with fairly fancy coffee from the same automated dispenser. Then you get to the back room staff, because the funny thing is: I know how much my car's trade in value is, and they seriously undervalued it, until I started hard-balling my negotiations. Also they said there was no way they could meet our price for their high mileage used Civic. On our way out the door, all of a sudden there was a buyer for our car in the dealership ready to sign the next morning, and they could meet our price for the Civic, etc. The front-line staff stayed in contact with us, looking for cars within our requested range, but the back-room staff is far too pushy for the high prices. I found a lower mileage Civic with just as good of condition with more options for less price outside of the dealership. My car would also sell higher than what the dealer was offering for trade-in. All around, I can spend less money away from Klein Honda.