Klein Honda in Everett
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Terrible Representation and customer service
Written byon 09/23/2021
Probably the worse car shopping experience I’ve ever had. Went to go see a 2020 forester, Ali and Cruz told me the car is ready. When I got there the car had full blown animal hair everywhere inside. It had no fuel to use for test drive so I literally just drove it in their parking lot. The car isn’t detailed at all and the stench in the car was so bad, it lingered in my clothes even when I got home. The car was listed for 16k miles and I got there it had 18k , bad advertisement. The asking price was 34k for such an fair to bad conditioned car and they gave me numbers that ended with $42k for a fair conditioned car. Wasted my whole time. Service was horrible.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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Klein Honda on 09/30/2021
Dealer Response
We are sorry to hear of your experience. We have found that clear communication with customers is key to a good experience. The last thing we want is to waste our customer’s time. You were told the vehicle was available, but not detailed yet. It’s not ideal to show a vehicle undetailed, but some customers request it, so they can judge the treatment by the previous owner. After driving the vehicle, we offered to put more fuel in, but you declined and requested to look at numbers. You then made an offer to purchase the vehicle which we were unable to accept. Not agreeing to terms is unfortunate, but does happen from time to time. We wish you success in your pursuit of a pre-owned vehicle
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