Klein Honda in Everett

I came in prepared to give my salesman an earfull about the used civic I just bought. The cruise control was not working and I couldn't figure out the after-market stereo system. My salesman was not there so I had to deal with another salesman. I sure wish I had him instead of my actual salesman. Richard took me out to my car and showed me how to work the cruise control as well as my stereo. He went above and beyond when he offered to program my radio preset stations. I was so ready to be mad at someone when I got there but Richard difused the situation and took time to make sure I was taken care of...even though I wasn't his customer. Thank you Richard and thank you Klein Honda! Made a repeat customer out of me!