Klein Honda in Everett
Dealership Sales Review
Bought through the internet sales dept. so didn't have to haggle on price. Only had 1 in stock at that price which luckily didn't have any dealer-installed options like splash guards or wheel locks, which they mark waaaay up. However, when we finally got into the finance manager's office to sign (and the the extended warranty sales pitch) I noticed a $350 option. I asked what it was and was told it was a security etching on the windows and how when car theives see it blah, blah, blah.. I said we didn't want it. He said "what if I can give to you for our cost which is $199?" I still didn't want it and was just about to call the whole deal off. He "went and checked" and came back and said we're in luck, they hadn't put it on yet(?!). So we almost paid $350 for nothing? Fishy. Other than that it was a pretty standard purchase, haggling over the trade in value, them giving me the sob story about how much it costs them to prep a trade in, how they never know how much they will get for it, how it's not worth what I want, etc. Now I see it's on their site for $3900 more than they gave me in trade, close to a 100% markup. I'm sure that's pretty standard at any dealer; say they're losing money, belittle the value of your trade, then make some good money on when they sell it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes