Klein Honda in Everett

My husband and I purchased a Honda Fit from Klein. Although we enjoyed a lack of pressure when choosing a car color and options, we didn't appreciate that the price quote given on the phone was incomplete, and the egregious lack of attention to detail and follow up once they had our signatures . We did have some typical poor dealership experiences. 1. We were told the car would be a certain price plus any options we chose. The price was the best quoted over the phone and although other dealers, which had initially quoted higher than Klein, subsequently offered to match it we went to Klein because they gave us the initial lowest quote and we didn't want to haggle. However, we were not told that ALL the cars had a (outrageously priced) decor package and although we didn't want it we were given no other option. It felt like a typical underhanded dealership experience. Had we known before driving all the way to Klein we would have followed up with the other offers. I still regret that we didn't. 2. When we asked about purchasing the Honda warranty instead of the third-party warranty we were offered, the finance person recommended the third-party because he claimed that there were certain features in that warranty that Honda's didn't offer. We came to find out Honda offered the same features, and the fact that dealers make more money on third-party warranties explains the lie. The lack of attention detail occurred thoughout the process: 1. Once we had decided on a car the initial princing in the contract that was brought out to us included THREE expensive options that we had not requested, did not want, and weren't on the car. When we pointed that out, we were told they were on the car and we had to show them that they weren't. The salesman assured that had we paid for them inadvertently they would have been added. Was that supposed to make us feel better? I'm sure that makes them money. 2. As we were about to leave we noticed that the pinstriping that was part of the outrageously priced decor package was peeling notably in two places and when we pointed it out, the salesman shrugged it off without any offer of resolution except we could pay to have it removed. That's unacceptable because if we paid full price for the option, it should be perfect. Because of the time taken changing contracts etc. earlier in the day we didn't have time to stay and squabble and their subsquent follow up was so imcompentent that it became not worth it after the fact. 3. The salesman forgot to return my husband's license, took it home and was unavailable to get it back to us for four days because he wasn't scheduled to be back at the dealership until then. That was an unacceptable. 4. We had wanted a specialty plate, but that request wasn't honored. It seemed like the salesman didn't want to deal with it because he had other potential clients waiting for him. 5. I emailed the salesman after our purchase to note that he'd hadn't given us our temporary license for the rear window and asked if we could get one sent out. I got no reply. 6. We had been told we'd be called within two weeks about scheduling at appointment to put on the options we had selected. I didn't get any reply to the email inquiring why we weren't called in the at time frame. (Funny how he was so responsive with a quote, but not when addressing and error.) In favor of the dealership, when I showed up to pick up the plates and cancel the extended warranty, the helpful finance person was shocked that we hadn't been called, or even scheduled, and took me back to service to get set up. I haven't been back since, and won't go back again.