Klein Honda in Everett

I would like to share our experience at Klein Honda in Everett. We purchased a 2009 Honda Civic sight unseen from Ohio. While other dealerships volunteered to handle all the paperwork through the mail via FEDEX, Klein insisted that we come in to the dealership to sign the paperwork in person, even though we sent a cashier's check through the mail a week before we were due to arrive. So they picked us up and drove us up to Everett to the dealership. I was expecting the entire process to take approximately 5-10 minutes since we had already completely paid for the car. I assumed they would have the paperwork all ready for us to sign. However, when we got there we were told that they lost our paperwork. A second person told us that the person that handled our paperwork was not there that day. Another person told me they found our file, finally, and they were giving it to the "business manager." Now get this, over 2 hours later we were finally called in to the "business manager" to sign the papers. However, this "business manager" had no interest or care in how long we had already been sitting at the dealership, he wanted to sell us an extended warranty. Here are his exact words: "the Honda Civic is a hybrid and they have all kinds of problems with their battery and other mechanical issues. Here are the options for purchasing extended warranties." I about fell over. Their salesman did not tell me at all about "battery problems" or "other mechanical issues." I guess that was saved for the one trying to sell us the additional warranty. I explained that the paperwork that should have taken 5 minutes for us to sign had now taken 2 hours, and that we were not interested in paying additional money for additional warranties. He said, "so you're really not afraid of the mechanical issues?" Instead of hitting him, I calmed myself down and simply said "no, I'm interested in leaving your dealership as we have already been here 2 hours for a car that has already been entirely paid for. This paperwork should have been ready and taken us 5 minutes to sign." Needless to say that did not make him happy, but my wife and I were not happy either. Their terrible organization and extreme delay caused us to miss an appointment that we had scheduled. There were no apologies made for the extreme disorganization and very lengthy delay. The car is nice, but suffice it to say, we will never purchase from Klein Honda again. We would encourage you to steer clear of them. Update: on the drive home the "engine" light came on. You mean they did not know about this before they sold me the car? Suffice it to say, I am not taking it back to them for service: it would probably take a month, if they did not lose the car.