Klein Honda in Everett

Would rate zero stars if possible. Went in to check out the vehicle intending to purchase. First off, the internet salesperson who contacted me could not remember what I was looking for. After she found my record, she still couldn't figure out the vehicle that we really wanted. When I finally made it clear which vehicle we wanted, she passed me on to another salesperson introducing them as a product specialist. Well, our product specialist could not answer questions about features etc. Got passed to another. This guy was quite the character. After answering a few questions and realizing that we were still trying to figure out what trim level we wanted, he told me that he didn't want to waste out time there. (Isn't it the job of the salesman to help us decide what trim we wanted?) Kept repeating this over and over and finally, i gave up, thanked him and left in a hurry. Went over to the next closest dealer who took the time to explain everything, no pressure at all. Needless to say, we bought our vehicle there. This is the 2nd time I've tried to purchase a vehicle from Klein and same repeated experience. How does Klein stay in business?