Klein Honda in Everett

Klein Honda had an incentive event. We bit. We didn't win the Civic Hybrid giveaway (of course), and they were out of the free umbrellas as well, dang it. We thought we could at least come away with the free umbrella. We didn't hold out much hope on finding a used van, the inventory on used Odysseys was sparse after their apparently successful sale. Gobs of new Odysseys, though. That's when we met Francis, who took us across the street to the used car lot. Luckily there sat exactly what we were looking for: a 04' Odyssey in nice shape, and the sale price was reasonable (according to Kelly Bluebook). Lucky for us because there were only two vans there that met our criteria. Francis was great. He helped transfer all the stuff from the old van to the new, and even danced for the kids a bit, stayed late to finish the deal, too. Klein didn't quite meet what we thought our trade was worth, but the amount was good enough to take. When it was time for the paperwork to be processed, they took into account that we had two very tired toddlers on our hands and hurried to get us through the signing. The next morning, in the light of day, we found two issues with the new van that we thought we'd have to deal with, and we weren't looking forward to returning to Klein--a bad battery and so-so tires. The battery turned out to be so bad that it couldn't start the van after we got it home, and one of the tires looked like it had been sidewall slashed. When we returned to Klein with these two issues, Francis and Terry Flores handled the problems without hesitation. They gave us a new Honda battery and changed out the tires from our old van (good tires) without blinking an eye. Nice. The only thing that could have made it better is if those problems had been taken care of prior to putting the van on the lot. Our next car will most likely come from Klein. Oh, and we found one of those free Klein Honda umbrellas at the used lot office. Bingo!