Art Gamblin Motors
Dealership Service Review
9/13/21 11:30 AM. I brought my Camaro in for an oil change and to report an issue with a panel not closing on the driver's side when the convertible top is put down. I received the car back after the problem was diagnosed and told that the part needed to be ordered and would take a week or two. I was supposed to get a call when the part was received to schedule the install. 10/19/21 1:26 PM I called to find out status of the parts order. I was told that the parts dept was busy but I would receive a call back. I did not receive any call back. 10/21/21 1:53 PM I called back and the parts department confirmed that the part is in stock and ready for install. Scheduled appointment for 10/26/21 at 1:30 PM 10/26/21 7:31 AM I received a voicemail from Carl confirming again that the part is in and ready for install today at 1:30 PM but not covered by extended warranty. 10/26/21 1:30 PM. I brought the car in for service and after waiting for nearly two hours I was told that the part is not in stock and needs to be ordered. I told them just order the part and when it is in I will pick it up and install it myself. 10/30/21 6:09 PM Carl called wondering why the work order was still open. Ummm.... perhaps your employees should make notes in your computer system about screwing up and not ordering the parts you say you are ordering or supposedly have in stock when you do not have them in stock! It is now 12/17/21 and I'm still waiting for a call about the part they supposedly ordered. No service whatsoever from Gamblin. I'll never return, not even if they're giving away free cars.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No