Art Gamblin Motors

I took an issue to the main service department that was caused by the carelessness of their quick lube technicians to be resolved (they damaged the bulb socket for you fog lamp, which caused the socket to melt the back of the fog lamp leaving a large hole where the bulb should be)- I showed the employee the damage and told him the ENTIRE assembly needed to be replaced. This was on a Wednesday; I scheduled it to be repaired that Friday, at which point he said they would also address the open recall item. I drop my truck off Friday morning and return to pick it up that evening and was informed they ordered the fog lamp assembly and it would arrive in two days, which means I had to be without my vehicle AGAIN because they couldn’t think far enough ahead on Wednesday to order it that day so EVERYTHING could be handled in one visit. So I had to be inconvenienced twice for an issue that should have been resolved In one visit. And no, I was not offered a loaner vehicle. The icing on the cake is that they refused to admit fault in causing the damage to the fog lamp in the first place so that they could file it under a claim under my warranty instead. The employees in both the quick lube and main service department also try to sell women on services that are not necessary and assume females know nothing about cars. They insisted I needed my transfer case fluid and rear differential fluids changed when I have very low miles on my truck and brought me in a dirty cabin filter that wasn’t even the right size for my truck telling me the cabin filter needed to be replaced.