Malloy Ford

I am a long time customer of this dealership and have purchased multiple vehicles from them over the years. After 14 years and nearly a quarter million miles of reliable service I went to Malloy Ford to replace my trusty Ford Escort. Chuck, the Malloy service Manager that I have trusted for years servicing my vehicles recommended Steve W. as a top notch customer focused salesman. I knew exactly what I wanted and when the exact model, color and equipment was not available, Steve placed an order for me. Anyone can order and deliver a car when things go right, but in my case (through no fault of Malloy or Steve) that was not the case. The shipping and delivery of the car from the factory to the dealer did not go smoothly. The car was delayed well beyond the promised delivery date by Ford logistics/shipping. That is when Steve & Malloy management really stepped up and helped. When my car was delivery was delayed they worked with the Ford regional customer service rep to get my car tracked and on expediting delivery. Steve kept me up to date on the status and continually worked to keep on top of the status of my vehicle. The respect and s customer service Steve W. and Malloy showed me turned what could have been a very bad experience into a positive customer care experience. While I can't say much for Ford's delivery system, I have nothing but good things to say about Steve W. and the way he treated me as a customer.