Hall Mazda Virginia Beach
Dealership Sales Review
Purchased a Mazda CX5 at the end of May. Wanted AWD and for it to be fully loaded with Radar Cruise Control, Smart City Brake Support, Smart Brake Support, Lane Departure Warning, and Distance recognition Support. Shawn the salesman told us that he didn't have any AWD. We said okay but we want all of the other features listed above. We worked out a deal and we agreed to it and specifically stated that we would purchase the car if it had all of the above listed equipment. Shawn told us that he had the car we wanted and that we could sign the papers while they cleaned it. We did not see the sticker listing all the equipment on the car because it had been removed when the car was delivered. When we tried to set the car computer to use all of the features we thought we had we discovered that they were not on our vehicle. To make a long story short we went back to the dealership and talked to the manager Joseph Monaghan. Oh we''ll give you a new CX5 with that equipment for $3,000 more and it will be an AWD. He then gave us a piece of paper with all the facts and figures. We owed around $22,550 on our CX5 and he would have to refinance the new car. To our surprise he now had us down borrowing $29,800. Plus we were to pay $4,000 down. Does that sound like $3,000 to you? We are very hurt and disappointed. Called the number in the car manual and asked to talk to a supervisor. That was about three days ago. Haven't heard a word. We are very disappointed in Hall car dealers. We bought a Nisson from them before we purchased the CX5. Will never buy another vehicle from a Hall dealership again. It felt like we were playing a shell game with them . We are very unhappy and disappointed. We like the car , only wish that it had what we were lead to believe it had on it. Would recommend the CX5, but not Hall Mazda Dealership. Go to Chesapeake Mazda.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No