Hall Acura Virginia Beach

Unpleasant. My husband bought a car Monday There's a whole bunch of details, but in summary, this whole week he has been trying to cancel $5,000.00 in extended packages. He has been continually ignored and refused service. On Wednesday, when he finally was seen by Robert V, my husband cancelled 2 out of the 3 extended packages. However, V took all his paperwork, and wouldn't give him copies. V stated that the auto armor couldn't be cancelled, even though it hadn't been applied to the car ($799 charge). When I tried to speak with V, he tried a whole bunch of cheap tactics. He first discredited my husband, then tried lying about the coverage of the warranty, then said we had waited too long to cancel (3 business hours is too long?) When these didn't work, he said that Hall had "fronted the $799.00 to the warranty company". But wouldn't provide a receipt. We are still waiting for a copy of my husband's paperwork, that they won't give us. We are still waiting on a real answer for why we are paying $799.00 for something we don't have. Even salesmen at Hall agreed we should get this refunded! Find somewhere else. Car buying shouldn't be this type of experience. Just awful treatment after you fork over the big bucks for the car.