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Koons Sterling Ford

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Koons Sterling Ford
46869 Harry Byrd Hwy, Sterling, VA 20164 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
4.2 out of 5 stars (28)
Recommend:
Yes (8) No (2)
Service Rating
5 out of 5 stars (24)
Recommend:
Yes (4) No (1)
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Dealership Service Review

5 out of 5 starsservice Rating
Returned for service
Written by Cathy Peters on 01/24/2021
I was returning to Koons after being away to get a new battery because my current battery kept dying while we would go camping grrr. Up to this point, I was getting my vehicle serviced closer to my home. I called to make an appointment thinking I would need to schedule it a week or two out like most places in Northern Virginia. I was able to get in the next day. I dropped my SUV off the night before my appointment. Joey Stickman called me before my appointment. I was working and it made it a bit challenging to reach me but Joey called me back several times and we reviewed my service request. Very simple and easy. Thanks Joey!
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Koons Sterling Ford on 02/01/2021
Dealer Response
Cathy - It's great to hear that our team could get your vehicle in for service quickly and assist with your battery replacement. Thank you for sharing this positive feedback about Joey! We love that he provided communicative service and appreciate you supporting him with a review. Safe travels!
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