Koons Sterling Ford
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I paid 17k for a lot of feet dragging, attitude, and sitting around
Written by 09/21/2023
onGo in there with no intention of financing through them, have done your research, know what you want, be polite but insistent. I got a good deal but I had to do arm twisting to make them fix the problems that didn’t let my vehicle pass inspection. They’ll say they’re not being pushy or trying to upsell you when they do both of those things. I wanted to come into this dealer twice (once to test drive, once to buy) and I came in four times. When I pointed out the necessary repairs on my third visit, one of the sales managers tried to gaslight me and tell me there was nothing wrong and that the fact sheets that laid out in explicit detail what was wrong with the car were not valid. I flatly pointed out that the issues were undeniably there, he acknowledged, and they got to fixing my car the next day despite me needing it the same day, the service center being open until 7 officially when they said it closed at 5. Not gonna lie, I will not be coming here again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Koons Sterling Ford on 09/22/2023
Dealer Response
I am sorry to read about your experience and appreciate you sharing this feedback. We aim for transparency in all our dealings, so it's concerning that we've left a different impression. Your comments will be shared with the team as part of our ongoing commitment to improving customer service. If there are any unresolved issues or if you'd like to discuss further, please don't hesitate to reach out directly at your convenience. I would love the chance to regain your trust. Thank you, Sophia Watson - Customer Relations Manager - (703) 430-7700 ext 20138
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