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Koons Sterling Ford


46869 Harry Byrd Hwy, Sterling, VA 20164 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (8) No (2)
Service Rating
Recommend:
Yes (4) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Horrible service department
Written by Pipefitter on 07/06/2017
Took my car in for a warranty repair.bthe work done caused a different part of the engine to fail. Was left 200 miles from home with no working vehicle and when I called I was told to pretty much figure it out. Zero initiative to fix the problem even after a different dealership confirmed the cause was poor workmanship. No point in buying a car with a service plan and warranty when neither are honored once it is the dealers fault.
  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No

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