Sheehy Ford Springfield

I am a long time Ford truck owner. I have purchased 9 new Fords in my life, seven of which have been from Sheehy. This latest truck buying experience was exactly what I expect. The staff is not only courteous but they treat you like family. From the time I first contacted them about a new F-150 they were focused on making me happy with both the vehicle I selected and the service they provided. This purchase started with a simple search to find out more about a specific F-150. I did a lot of research on the 2013s to see what the options were and one of the sites I visited offered to evaluate my trade. I normally don't give info online but did for this and within a few hours I received an email from Tom R. A few hours later I got an email from the sales manager, Arthur L. My previous sales person was Cindy B., the sales person that sold me my last two vehicles. When I stopped by the store they immediately called Cindy who remembered me like I just bought a vehicle from her last week. Arthur was working next door when I bought my wife's edge but he still remembered us because we spent so much time at the Nissan dealership looking at their models. As we caught up there was no pressure at all to get in a vehicle but I was excited to check out the new truck. We headed out for a test drive and before we left the lot I knew I was going to buy the truck, the question is what was it going to cost me. When we got back I left, not making any comments about buying the truck. I did mention I might be back the next day. The next day I did go back and drove the truck again but again I left the dealership; this time with a price. I needed time to think about it. I got no pressure at all from Arthur, Cindy or Tom even though this was the end of the month and they needed to sell the truck. When I finally came back to buy the truck they were genuinely glad that I was happy with the decision and I do not believe their only motivation was selling a truck. They really do care about their customers. I read a lot of the negative reviews here and I am wondering how much effort did they put into the process? Did they show up and expect to get a car for free and walk out mad because they didn't get that? There will always be someone that isn't happy about the car deal they get. Lets face it: buying a car sucks. Any dealership can sell you a vehicle. Any dealership can service your vehicle. The difference for me is the people and the attitude they have towards customer service. When I am ready to buy again I will be headed back to Sheehy. For me there really isn't any other choice. If you are in the market for a Ford, Nissan or Subaru, stop by Sheehy and ask for Arthur or Cindy. Tell them Jim with the Raptor sent you and that I said they should take care of you. They will, but not because you tell them I sent you. They will because that's what they do. Good people are good people no matter what.