Sheehy Volkswagen of Springfield
Dealership Service Review
There are many wonderful things about the service department: they are cordial, competent, and highly professional and knowledgeable. I brought my vehicle into Volkswagen last week and was very pleased with the service department's efficiency. Because I work two jobs, I need to be at work on time. I figured this was the day I was going to have to use a sick day or vacation day, but to my complete surprise, my service provider, Ben, had my car in the shop and me on the shuttle to my first job. It almost seemed as though everything was coinciding with one another, because later in the day when I thought ,"I wonder if they are finished with my car", there was the phone call I was waiting for. I was extremely happy because I did not need to us my vacation day. After I got off my first job, they were ready to pick me up and return me to Volkswagen to retrieve my vehicle. Thanks VW Springfield (service department and especially Ben). Gail
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes