Sheehy Ford Springfield

I just wanted to let everyone know what dishonorable salespeople/ sales managers Sheehy Ford has. If I can help prevent someone from experiencing their tactics, it will help me swallow this bitter pill. I was surfing the Ford website and found the vehicle (Escape Hybrid) my wife wanted. My local dealer could not secure the vehicle in a dealer trade and suggested that I contacted them directly. I did and talked to Eve Vack, the internet manager and Arthur, the sales manager. They told me that the vehicle is available and due in a week or so and quoted MSRP. No problem, gave them my CC number and put a deposit on the vehicle. The following week, I get a call that the vehicle is in. Great, please fax buyers order so I could look over the details, because I am over 4 hours away. They tried to charge freight twice and had a few hundred extra in fees plus a $329.00 DOC fee. I was told come on and we will take care of it when I arrive. No way, let us get it right now with no surprises. Finally got the price right, signed by both parties and felt pretty good. I made a one way reservation with Avis and planned to be there on Friday (could not make the next day as they jerked me around on the price for so long). I was told no problem and they would see me Friday then. I arrived at 8:30 am and introduced myself and was quickly told my vehicle was sold last night. Sorry. Showed them all of our email corrospondences and receipt for the deposit. Still no vehicle. [violative content deleted]! I act nice, and they tried to put me in a 4 wd which I did not want and/or another color. I told them if I wanted another color or 4wd, I would have put my deposit on that vehicle. After wasting 2 hours at the dealership, I was told that they would reimburst my deposit and rental fee. I received a refund on the deposit, but still after 4 weeks, I have not seen my money on my rental. I have asked many more times, but still have not helped. Eve, I thought, was on my side, but it was a front. I tried many times to talk to the GM, but he would not take the time to talk to me. Eve also told me this is not the first time a vehicle was "sold" twice. What kind of management do they have there? This place is a joke and please avoid Sheehy. I have purchased many vehicles thru the internet, but never had anyone sell a vehicle out from under me if I had a deposit on it. If you are wondering, credit was not the issue, as I had the money to pay for the vehicle straight out. They sold it before I arrived and did not contact me before I wasted a day to pick it up. Thanks for listening and sorry for so long..