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Haley Toyota


1530 Courtland Rd NE, Roanoke, VA 24012 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
Recommend:
Yes (22) No (1)
Service Rating
Recommend:
Yes (52) No (5)
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Dealership Service Review

3 out of 5 starsservice Rating
Took forever and total bill almost 1000 dollars
Written by DonWaterfield on 07/16/2022
Took over 5 hours. Plus it was to be inspected and they found a nail in back tire. So a rejection sticker could be applied or buy set of tires from Haley Toyota. Ok but tires costed 811 not counting other charges. The 250 for maintenance contract was good for 15 inspection fee. Hahaha If that is your idea of a favor… The maintenance girl had nothing to do with the charges. She said she would save me some next time. How? Should have taken the rejection sticker and went to another garage and bought 4 tires and had them do inspection. It would have saved me a lot of money. Tires don’t have to be original equipment. And hire some people. Pay them enough that they stay.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Eva Nesrala on 07/25/2022
Dealer Response
Don thank you for the feedback. We’re sorry your experience wasn’t the best it could be. Your comments will be passed along to the management team.
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