Lindsay Manassas Chrysler Dodge Jeep Ram

It had been 18 years since I bought a car. I dreaded looking for a replacement vehicle. In fact, I went almost 4 months without a car because I really dislike the experience of buying a vehicle. I felt a little better about my experience when I found out that USAA has an online pricing tool that makes things less complicated. I found a car that I was interested in and it gave me a guaranteed price I can take to Lindsay Chrysler Dodge Jeep Ram Dealership. Perfect! No hassle! I spoke to Urey Hohney on the phone and set up a time for me to arrive and see the car. Urey wasn't there and someone else helped (I can't remember the name, maybe a Luis?) and he was very friendly specially when he found out that I'm a Veteran and that I'm using USAA and he said, "Oh, well, you can trust us, it's like you're dealing directly with USAA". I came prepare NOT to deal with any of the things that I hate about dealerships. I knew the car I wanted, I had the price I wanted to pay and it should have been a very quick and painless experience. However, I was wrong. The whole experience took over 3 hours. The Price they sold me the car for was over $2,000 what USAA had priced the car for. They changed my finance company from USAA to another company. They didn't do a walk around on the car. I left there not knowing anything about the car - how to connect bluetooth to the car or anything about the car. Now, I understand that the dealership didn't do anything I didn't agreed to. However, just because they didn't do anything wrong or illegal doesn't mean they did anything good. I told them it has been 18 years since I bought a car and I really dislike the process of buying a car. I know that they did with me as they pleased and now I'm stuck with a car that I really don't like but one that I need. I bought this car at the beginning of April 2016 and I was willing to just move on and add this experience to the many reasons I really dislike buying a car. However, today I got a phone call from Urey Hohney and he asked me how I was liking my car. I reply, "I'm not really liking it." To which he replied with a quick and dismissive, "Ok thank you and have a good day". I had forgotten his name so before he could hang up, I asked for his name. He pretended not to hear me and tried to hang up, I asked his name one more time and he hung up on me. I really dislike the experience of buying a car and this dealership really did a number on me, over $2000 above the price they have agreed to with USAA, telling me that they love working with Veterans and that I should feel safe because they're the same as if I was working with USAA. However, they change my finance company from USAA to another one. They don't bother to even tell me how my car works. I have a tire with a leak, the symbol came on a week after I got the car, but didn't know what the symbol meant. And then you call me 3 months later to "check up on me" but as soon as I say I'm not liking the car you hang up on me? You guys are horrible! I own the fact that I'm an easy target to dealerships hence you guys took advantage of the situation. But this little phone call is too much. Your dealership lives up to why people dislike car sales people.