Lindsay Manassas Chrysler Dodge Jeep Ram

Wow....where do I start? They buying experience started off okay. There were things that needed to be fixed. I have to admit, some of those things were fixed. However, the other issue was not fixed because I was told that BMW had to fix the liftgate. I was also told that they would take it to BMW to get a diagnostic but that was never done. I had to take it to BMW to get the diagnostic done. Before I took it to BMW, my sales guy told me that they would pay for the repairs (done by BMW). Now they don't want to pay BMW, they can magically fix the issue now. I live over an hour away and find it very disheartening that I have to drive that far when i was told that the BMW dealer near my home would fix the issue. BMW was prepared to fix the issue but now Lindsay don't want to pay. I feel awful about this whole situation. I am regretting buying from them.