Lindsay Manassas Chrysler Dodge Jeep Ram

I spent five hours today trying to buy a pickup from Lindsay Dodge Jeep Ram. I had several bad experiences during that time. The worst came at the end when the sales manager refused to deliver the Ram 1500 diesel. This despite the fact that we had a signed buyers order, financing agreement, DMV power of attorney, etc. I even had the license plates and paperwork in hand when the finance guy came up to me, grabbed the paperwork and ran away. I was then ushered back into the finance room with the finance guy muttering something about the wrong truck. When I got tired of waiting and wandered back up to the managers office, I was informed that I could not have the truck at the negotiated price. I was told that Virginia law means that the sale is not official until I take possession. The reason for them reneging on the contract was that the final manager did not realize we were negotiating for a diesel. Apparently they were not prepared to discount as deeply on a diesel. This final episode followed two earlier issues. First, the internet advertised price includes a wide array of rebates (lease, trade in, military, and two others) that added up to about $4000 that I did not qualify for. The web site cleverly does not enumerate these but merely says not all people will qualify for all rebates included in the price. The other alarming event was that the first signed buyers order was modified (by $1000) after I signed it and before it was passed on to the finance guy with no notification. I complained about this and the price was corrected and we signed a second buyers order with the original price. I expect a little bit of nonsense from a car dealership. But this dealership takes the cake. I am used to feeling a bit of regret when I take ownership, not knowing if I got the best deal or not. This is the first time I saw such an extreme case of seller's regret.