Lindsay Manassas Chrysler Dodge Jeep Ram
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Dealership Sales Review
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Customer Service
Written byon 12/08/2019
Purchase a Cherokee on 11/22 and returned to dealer when I finally realized that vehicle purchased did not have desired functionality with equipment. Several emails to sales associate, customer care professional and phone call to sales manager went unanswered. U connect folks finally explained that my vehicle did not have the desired function. Returned to dealer 2 weeks after purchase to find out it would cost thousands of dollars more to replace vehicle with one containing desired equipment. Thoroughly disappointed with my experience. Would not recommend dealer if looking to purchase new vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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Lindsay Manassas on 12/09/2019
Dealer Response
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and we are very disappointed to hear about your experience. We would really appreciate the chance to speak with you regarding this matter. Please contact Alyssa Rader- alyssa.rader@lindsaycars.com at your earliest convenience. We look forward to speaking with you and regaining your trust in our business.
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